A renowned business consulting company followed traditional methods to offer consultation to their clients. They largely depended on calls, emails and personal meetings. As their business grew, maintaining communication with every client at the same pace and addressing their needs became difficult. The delay in communication further held them from talking to new clients and limited their expansion. They eventually lost a lot of clients as they could not serve all of them in a timely manner.

However, soon the business consulting company realised that they could build an online consultation chat platform through which they could communicate with the clients efficiently. They integrated one of the best consulting chat apps on their official website and leveraged their market instantly.

So, are you trying to find innovative ways to revolutionise your consulting business? Are you exploring online consultation platforms to instantly reach out to your customers? Are you looking for the ideal consultation chat application for IOS & Android to widen your reach? If you answered yes to all the above questions, then you must know that consultation chat solutions are a way to go!

Benefits of All-In-One Software for Online Consulting

We have listed below the benefits of all-in-one software for online consulting. Comprehend the benefits to know the perks of integrating it not just on your website, but also within your sales module. With an all-in-one software for online consulting you do not have to use different tools and can rely on one system alone. You can instantly serve your clients, pick a mode of communication, communicate with your clients, pre-schedule calls or emails, use automated systems for communication, be more responsive, etc. Eventually the aim is to keep the entire sales process simple and swift!

Listed are the Benefits of All-In-One Software for Online Consulting

1. Well-organized Time Management

Consultants have hectic schedules and tend to forget about appointments, double-book appointments or simply get late to reply back. Such unfortunate scenes jeopardise the professional reputation of the company. Whereas using an all-in-one software for online consulting offers a helpful time management tool. An online consulting software has a built-in calendar that ensures effective and straightforward time management. This calendar should allow consultants to ascertain what percentage consultations are booked and for what days and times. From the client’s side, the calendar should show when a consultant is out there. Such all-in-one online consulting software supports email notifications and works like a real time chat software. The ultimate aim is to provide instant gratification to the clients.

2. Streamlined Payment Process

As a consultant, you would like to have the guarantee that your clients can pay for consultations. This is often a rather pressing problem for people that provide online services, as people from other countries may simply not pay, and forcing them to could be impossible. Nevertheless, with all-in-one business consulting apps and their easy payment options you can be extra sure that the payment is made in advance. Requesting an upfront payment before a consultation through easy payment modes and refund options provides confidence to the clients. All-in-one consulting software eases the payment process and removes such difficulties.

3. Integrated CRM Modules

An all-in-one online consultation platform offers an integrated customer relationship management (CRM) module. Having an online consultation platform with a built-in CRM allows consultants to target and efficiently email marketing campaigns. But that’s not it! Integrated CRM modules also help you identify the potential customer by analysing their behaviour. Knowing your clients is vital to business success. Therefore, such modules tell you if a client has opened and read the email, his response time, if he has visited pages on the official website, the time he has spent on them, etc. Also, this built-in CRM collects and securely stores data like name, birthdate, occupation, contact information, appointment history, and so on. With a CRM, a consultant can easily manage all this client data. An efficiently built online consultation chat platform also automatically stores data from cookies and offers a full history of interactions, so a consultant knows when the last communication with each client happened. Moreover, such ·

3. Live Online Communication

A single all-in-one software allows you to make video calls, conference calls and screen chats. You can also send emails, quotations, files, etc. to the clients in a timely manner and pre-schedule it in case of time clashes. The benefit of live online communication over traditional client support tools like telephone and email is its speed. As per a survey conducted by the American Express, around 67% of individuals hang up after not succeeding to urge in-tune with a live person on the opposite end. Also, remember that in recent times more people are online from their mobile devices than desktops. As reported by StatCounter, mobile phones and tablets have outperformed desktops in global internet usage. Hence, business consulting app offer consultation chat application for IOS & Android making the communication even more instant

Here are some of the top of instant communication technologies:

1. HQ Video Calls
2. Real-time Chat
3. Group Calls
4. File Transfer
5. Screenshots

How does All-In-One Online Consulting Chat Software Operate?

If you are planning a customised consulting software development then you can create your own workflow. There are several CRM systems and online consultation platforms that enable you to create your own modules or workflows. Nevertheless, each business is different and we are here to tell you the most basic flow followed by consulting companies in the industry.

Whether it is doctor patient consultation chat or real time teacher-student interactions. Whether it is a tutor chat app or e-learning consulting solutions. If your business offers any type of consultancy services, then you can certainly consider this flow.

Here is a workflow of how an all-in-one online consulting software operates:

1. Increased Inbound Traffic

You create a consultation platform for the website of your business, but you also need to ensure that you have relevant inbound traffic. A chat bot for IOS or a Consulting android application for enterprise business can be only effective if your targeted audience is directed on to the website or is motivated to download the APP.

2. Booking an Appointment

Once the targeted audience has reached the online consultation platform, they will check the consultant’s calendar. The client then selects the date and time for a consultation. All-in-one online consulting platforms often have several active consultants. The client has the liberty to pick the consultant and schedule the appointment subsequently.

3. Current Geolocation Sharing

In case you are an option for a consultation company that serves the entire or parts of the world. Sharing the current geolocation will offer you consultants in the same time-zone as well as location. Through geolocation sharing you can also opt for consultants that speak your language.

4. Holding a Consultation

This is the most important stage of the workflow as it is the consultation itself. The efficiency of the online consultation platform is detected on this stage of the workflow. There are numerous ways to offer live online consultation, however, the preference of the client is taken into consideration. Best consulting chat apps offer video or voice calls, live text chats, group calls, file transfers, screenshots, screen sharing, etc.

5. Make a Payment

When a consultation is over, the reserved money is transferred from the client’s to the consultant’s checking account. The speed of the cash transfer usually depends on the payment gateway integrated on the online consultation platform. Generally, such APPs have a streamlined payment process.

6. Profile Reviews & Ratings

After the consultation process comes to an end, clients receive an email with a call for participation to provide a quick review and rating. They are requested to provide feedback for the consultation so that consulting companies can improvise and ultimately provide standard services.

7. Stay Live and Connected

Build an online consultation chat platform to stay live and connected. Best consulting chat app concentrate on maintaining 24/7 support and staying connected with clients through various integrated channels. If you develop a consultation messaging app for IOS & Android and initiate ways to stay connected with your clients – you have met the goals!

Integrate Chat APIs for Consulting Business for Web, iOS & Android App

1. MirrorFly

MirrorFly offers an outstanding integrated chat API for all types of consulting businesses. The chat APIs provided by MirrorFly are 100% customisable and offer easy integration on various types of platforms. Apart from offering security and being compliant – MirrorFly chat APIs also ensure data integrity. Furthermore, MirrorFly chat APIs provide flexible hosting possibilities to leverage your chats as well as have flexible deployment options – be it server or cloud hosting.

2. Apphitect

Apphitect provides unified messaging API & chat SDK integration to increase the real time communication. This instant messaging solution can be used as a consulting group app or even for one-on-one communication. There is also the possibility of custom-built personal chat apps with rich UX, voice and video call integration. Exclusively, Apphitect also offers native messaging SDK support. Moreover, the in-app messaging system is also easy to integrate with third-party software and extend the chat APIs functionality. For more information follow this link

3. Rocket.Chat

Rocket.Chat controls communication, manages data, and collaborates on platforms to improve productivity. This is an integrated chat API ideal for consulting businesses as it allows communication and collaboration with your team. The app also offers file sharing, real-time chat support, video or audio conferencing, etc. Rocket.Chat provides the ideal platform for teams or consulting business needs.

4. Get Stream

Get Stream is known as an easily accessible and speedy API module ideal for building social networks, activity feeds, activity streams and chat apps. But it is also perfect for all types of consulting businesses. Get Stream is technologically advanced and offers chat react components, SDKs, and UI kits. This helps the team of consultants deliver a powerful web chat or mobile app experience.

Top Business Domains That Use Online Consulting Software & Chat APIs

Empowered by online consultation platforms and digital means of communication, clients are now making fewer decisions based on brand reputation and more decisions directly about individual products or people. As a result, irrespective of the scale of the organisation – the scope of consulting businesses is increasing. Therefore, online consultation platforms will provide a way to value personal reputation over brand reputation. It will also create new opportunities for forward-thinking independent consultants.

Here are some of the top business domains currently dominating the market with online consulting software:

1. Fitness Consultation Apps

Fitness and health related APPs are the best online doctor consultation app. Through online consulting platforms, the fitness consultation apps have revolutionized the way people think and take care of their health and fitness needs. Be it consulting a doctor online, getting prescriptions or following a fitness plan – fitness consultation apps are a reliable means to explore. They provide a secure, easy and friendly platform to connect with highly trained medical experts & fitness professionals.

2. Personal Finance Consultation Apps

Personal finance consultation apps are fundamentally meant for the financial organizations or individuals wanting to manage their finances instantly. Using the personal finance consultation app companies can manage clients' details related to funds and analyse as and when required. Such software and APPs also help to forecast finances, automate financial reports, create easy accounting modules, etc.

3. Business Consultation Apps

Business consultation requires completing a diverse stream of tasks. Hence, business consultation apps have tools to help consultants stay on top of the game. Business consulting apps have numerous tools that can lend a helping hand in the process of running a consulting business. Most business consulting apps offer various tools. Some of them are used to streamline the processes, automate reporting, automate forecasting, project management, invoicing systems, project accounting, resource management, etc.

4. eLearning Consultation Apps

E-learning consulting solutions are great for real-time teacher-student interactions. E-learning consultation apps offer video calling software for video calls and video conferencing solutions. Moreover, real-time chat software or tutor chat apps on these e-learning consultation apps create wider scope for learning conveniently. The technology and expertise in e-learning consultation apps digitize the content you want your students to learn. Teachers can also create engaging, interactive and optimized interaction with chat API for education or even consulting group apps.

Conclusion

There is absolutely no doubt that online consultation platforms have revolutionised the consulting business under all business domains. Through real-time chat software and other such online consulting software – business is getting flexible.

Empowered by online consultation platforms and digital means of communication, clients are now making fewer decisions based on brand reputation and more decisions directly about individual products or people. As a result, irrespective of the scale of the organisation – the scope of consulting businesses is increasing. Therefore, online consultation platforms will provide a way to value personal reputation over brand reputation. It will also create new opportunities for forward-thinking independent consultants.

If you want to be among those consulting companies, use an online consultation platform or integrate the best consulting chat app on your website today!